How does it work?

1. Join us

Go to the website or download the Nextbika application and:

select the REGISTRATION,
fill out the registration form and accept the TERMS OF SERVICE,
confirm your e-mail address,
top up with at least 20 PLN for use on bicycle rides.

You will receive a PIN to your account via SMS.
That’s all, you can already use our bikes!

2. Rent a bike

Standard Bike:
Use the Nextbike application:

scan the OR code on the bike or enter the bike’s number,
select RENT A BIKE.

The rental will start with an automatic release of o-lock blockade. While the blockade is released you will hear a characteristic sound.
Have a nice ride!

The O-lock does not open?

Try moving the wheel so that the spokes do not block the movement of the lock and use the “OPEN LOCK” option available on the active rental, which will resend the request to open the o-lock.

Children’s Bike:

Use the Nextbike application:

scan the OR code on the bike or enter the bike’s number,
select RENT A BIKE.

The bike you have selected will be released automatically from the electric lock.

If it is secured with a clamp – unlock it using the code you received for the combination lock. Have a good journey!

3. Standstill

Do you need to pause your standard bike rental, however you don’t want to return the bike? Click and close!

Open the Nextbike application and:

Click “PARK”,
read the message displayed on the phone screen.

Close the o-lock on the bike (it’s on the rear wheel).

Now you can walk away from the bike and it will still be on your account. The stopover is included in the rental time – the stopover is NOT a RETURN.

When you want to resume the use of the bike, open the Nextbike application and:

open the MY RENTALS tab,
click on “OPEN LOCK”,
the o-lock will open automatically.

4. Return a bike

Standard Bike:

Close the o-lock (is located on the rear wheel). It is the only way to correctly complete the rental. The bike will be returned automatically after fastening the lock.

Stands at stations only serve as bicycle support. You can put the bike in the stand, but you must close the o-lock to return it.

IMPORTANT! You can take a break and stop outside the station, but return the bike necessarily at the station.

Children’s Bike:

Enter the bike in the electric lock.

No worries – sound signal will confirm that the return has been completed correctly.

To ensure your return has been completed successfully, verify on your user account via the mobile app, website or by contacting Customer Service.

IMPORTANT! You can only return a Children’s bike at one of the two dedicated stations. Check the location of the dedicated stations on the mobile app or website.

5. Questions?

Check out the answers in the HOW IT WORKS section of this website. You can also: call us, write an email or use the “Support” tab in the Nextbike application menu.

Use city bikes whenever you like.

HOW CAN I DELETE MY ACCOUNT?

Account removal instruction may be sent by email or letter.

Remember! Before you delete the account, make sure your account has a balance equal to 0 PLN. If you have unused means on the account, indicate a bank account number to which they are to be refunded.

CAN MINORS HAVE AN ACCOUNT?

Yes, as long as they are above 13 years of age and their parent or legal guardian grants consent for this. Such consent must be scanned and sent in an electronic/hardcopy format to the address of the operator. Sample consent is available in the TERMS OF SERVICE tab. During registration, details of the minor who will be using the system must be indicated.

HOW CAN I TOP UP MY ACCOUNT?

You can top up your account after logging in to mobile application or website. Available methods of payment include, among others, payment card, bank transfer or BLIK.

HOW TO RESTART THE ACCOUNT PIN?

Go to the website or to the mobile application and use the “FORGOT PIN” / “FORGOT PIN?” Option.

WHY IS MY ACCOUNT INACTIVE?

The account is active when you have at least 10 PLN, and an initial payment of 20 PLN has been made.

Make sure that you have completed the registration process, i.e. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address.

An account may also not be active in the event of a blockade if you have not acted in accordance with the rules. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.

CAN I RENT A LRM BIKES WITH AN ACCOUNT SET UP IN A DIFFERENT BIKE SYSTEM?

Yes. LRM System is compatible with other Nextbike systems, which means that setting up an account in one of the systems enables the use of bike rental stations in other cities, provided that these systems allows for such a possibility.

HOW TO REPORT BIKE THEFT?

Has your rented bike been stolen? You must inform our Consultant immediately about such case, by calling our 24/7 Call Center.

HOW TO REPORT A BICYCLE ACCIDENT?

If, during your bike rental, an accident or a collision occurs, write down a statement and/or call the Police to the site. Moreover, remember to inform our 24/7 Call Center about the event within the maximum of 24 hours from the time of its occurrence.

HOW REPORT A BIKE DEFECT?

Information containing the number of your rented bike with a description of a defect must be passed on by means of our mobile application, contact form or through calling our 24/7 Call Center. Our maintenance crew will handle the defects as soon as possible and your Submission will allow up to react even faster!

HOW CAN I END THE STANDSTILL?

In the mobile application:

open the MY RENTALS tab,
click on OPEN LOCK,
O-lock blockade will open automatically.

IMPORTANT! The Standstill function is only available on standard bikes!

IS STANDSTILL CHARGED?

Yes, STANDSTILL is not a bike return – the rental period is still counted.

IMPORTANT! The Standstill function is only available on standard bikes!

HOW TO USE THE OPTION STANDSTILL?

In the mobile application:

select PARK,
read the instructions on the phone screen,
close the o-lock (is located on the back wheel).

IMPORTANT! The Standstill function is only available on standard bikes!

WHAT TO DO IF THE ELECTRIC LOCK DOES NOT CLOSE?

If you have difficulties returning your Children’s Bike, please contact Customer Service.

WHAT TO DO IF THE O-LOCK DOES NOT CLOSE?

Check that the rear wheel is correctly aligned – it should be flush against the o-lock so that it can grip the wheel without touching the spokes.

If you still have difficulty returning your bike, contact the 24-hour helpline.

WHAT TO DO IF THE ELECTRIC LOCK DOES NOT OPEN?

If you have difficulty renting a Children’s Bike, please contact Customer Service.

WHAT TO DO IF THE O-LOCK DOES NOT OPEN?

Check if the o-lock blockade positioning is correct – it should not touch the bike’s spoke. If it gets in the way, change the position of the rear wheel.

In case of further difficulties, use the “Open lock” option (in application) available on the rental.

WHERE CAN I RETURN A CHILDREN’S BIKE?

You can return your bike at a dedicated LRM station.

Simply enter the bike into the electric lock. If you want to make sure that the bike has been returned correctly you can check the rental status on the mobile app, via the website or by calling Customer Services.

WHERE CAN I RETURN A STANDARD BIKE?

At the LRM Station.

Stands at stations only serve as bicycle support. You can put the bike in the stand, but you must close the o-lock to return it.

WHERE CAN I RENT A CHILDREN’S BIKE?

At a dedicated LRM station.

Locations of the children’s stations can be found on the website under the Station Map tab and on the mobile app.

WHERE CAN I RENT A STANDARD BIKE?

At the LRM Station.

The locations of LRM stations and the locations of the free standing bikes may be found on the website under MAP OF STATIONS as well as in the mobile application.